Your privacy on the Internet is of the utmost importance to us. At Honest Hearing, we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. The information you provide is safeguarded. This Privacy Policy discloses what information we gather and how we use it. It applies to information we collect on this Website, including through electronic messages between you and the Website (for example, when you submit a message using our “Contact us” form). It does not apply to information collected by us offline or through other means, or to information collected by third parties, including through any application or content that may link to or be accessible from this Website. By accessing or using this Website, you agree to this Privacy Policy. Please review it carefully.

Information Honest Hearing gathers and tracks.

We gather two types of information about users:

1. Information that users provide through optional, voluntary submissions. This information may include personal information, such as your name, phone number, email address, City and postcode. We collect this information to respond to requests from users, customise our features for individual visitors who are Honest Hearing customers and to notify customers about updates to our site and products or services.

2. Information that we collect automatically as you navigate the Website. This information may include usage details, IP addresses and information collected through tracking technologies such as cookies and web beacons. Information Honest Hearing gathers through aggregated tracking is used to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. We collect this information in order to determine how to create the best experience for our customers. We may track search terms entered in our Search function as one of many measures of what interests our users, but this tracking is never associated with an individual user.  

Policy amendment

Honest Hearing approaches Internet communications with a strong commitment to individual privacy rights and concerns. As the Internet evolves, our policy will continue to change and develop. We therefore reserve the right to amend this Privacy Policy at any time with or without prior notice. Please check this page periodically for changes. Your continued use of the sites following any changes to this Privacy Policy will constitute your acceptance of such changes.

Use of personal information

Honest Hearing strictly protects the security of your personal information and honours your choices for its intended use. We disclose your information to no third parties unless it is specifically stated otherwise. We may use third party contractors to help us operate our business and the sites or administer activities on our behalf, and may share your personal information with these contractors for those limited purposes. We use your information solely to fulfill services, transact a purchase, and help us improve our Website and product offerings to you. Notwithstanding any other provision to the contrary, Honest Hearing reserves the right to cooperate with local and national officials in any investigation relating to any purported illegal activity(ies) and, when required by law, regulation, legal process or government requests, to disclose any personal information furnished by you or collected by Honest Hearing to law enforcement authorities or other relevant or related third parties.

Some of the features on this Website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail. The e-mail response or confirmation may include your personal information, including your name, address, etc. We cannot guarantee that our e-mails to you will be secure from unauthorized interception.

Accessing and correcting your information

You may contact us if you wish to view, edit, or delete your personal information from our database, and we will use commercially reasonable efforts to accommodate your request. You may also contact us if you believe that any inaccurate or inappropriate information has been obtained or provided to others through your use of this Website.

Cookies and other automatic data collection technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

Information about your computer and internet connection, including your IP address, operating system and browser type.

The Website may use "cookies" and other technologies such as pixel tags and web beacons.

We may place a text file called a "cookie" in the browser files of your computer. Honest Hearing uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site; however, it will help you to participate more actively in some features.

Our Website permits you to use a third party social networking platform such as Facebook, Twitter, and Google+.  This includes use of social media plugins such as Facebook “Like”, Tweet and Google “+1” buttons, etc.  When you use social networking platforms and plugins, you share your information with them and their privacy policy applies to disclosure of such information.  In addition, these social networking platforms may collect information about you, including your use of the Website. Such services may allow your activity to be monitored across multiple websites for purposes of delivering more targeted advertising.  Please note that their own privacy polices apply and we encourage you to read them. We may add new social networking plugins and buttons to our Websites from time to time.

Links to other Websites and services

The Honest Hearing Websites may contain links to other sites that are not under our control. These Websites have their own policies regarding privacy. You should review those policies when visiting the Websites. Honest Hearing has no responsibility for linked Websites and is not responsible for the content of any such site. Honest Hearing provides these links solely for the convenience and information of our visitors.

Security

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

Terms of service

The service provided is within the professional remits of the Hearing Aid Dispenser/Audiologist you are seen by. For wax removal they are fully trained and will provide full transparency on what they are doing throughout any given appointments. Aftercare advice may be provided at the discretion of the professional. An initial hearing assessment is chargeable at GBP 199 for the professional time and skill required to conduct a full and efficient hearing test. This is non-refundable. This fee is deductible within 3 months from the date of assessment, for any hearing instruments purchased.

After-care is provided throughout the warranty period of any hearing aids purchased. Outside of this period, our stand-alone appointments will incur a fee.

All home-visit areas are decided and finalised by our managing director. These are based on areas we can feasibly reach as well as provide after-care to. Please note, this can change at our discretion dependent on any extraneous factors.

Entire Agreement

The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Honest Hearing with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Contact us

If you have questions about the Terms of Use, Privacy Policy or your experience with any of our sites, please contact us at privacy@essexhearingcare.co.uk.

Last Updated: June 2023